Frequently Asked Questions
1) Is the cord cut into 50' sections or in continuous lengths?
All standard colors and twisted cord is cut in continuous lengths up to 300'. As of 12.8.2023 - Any length of standard colors/twisted 8 ply cord over 300' will be broken up into two sections unless otherwise stated on the individual listing (Limited Edition shades)
2) How do pre-orders work? That's all I see posted right now.
We run preorders to ensure customers get exactly what they want when we release new (or old) twists and don't have to scramble with shop update dates and times. We announce the date/time they open and close (everything is paid for up front just like any other order through our website) then we place the order with the mill depending on how much was ordered for each twist after we tally everything up when the pre-order window is closed. After the order is placed with the mill, we typically have the cord in hand within 6-8 weeks. We then ship it out to you ASAP :)
*Our mill order is placed after the pre-order window is CLOSED. ie- if you placed your pre-order on the first day of a week long pre-order window, you will need to plan for 6-8 weeks from the end of the pre-order window, not the beginning* We tally everything up then submit the order on the next business day from when pre-orders close.
3) Are all cords guaranteed to come back in stock/rotation?
No, not necessarily! We like to cycle things in and out depending on demand. Our goal is to offer you folks as many fun new twists as we can which means sometimes we retire the old ones!
4) My order was lost in the mail or marked as "delivered" but was not actually delivered, who do I contact and what can you do?
After the package is dropped off with the shipping carrier, it is out of our hands unfortunately. We suggest you start by contacting the shipping carrier to report it to them and also let us know just so we are aware of the situation. In our experience- packages usually pop up in a few days! For international shipping, claims need to be filed on our end. For domestic shipping, however, you can start an inquiry from your local branch if you provide your tracking number. Starting with your local post office in person is typically much more successful than us trying to contact them over the phone!
5) What supplies do I need to make a cinch?
For a typical 17 strand single-layer straight cinch, you need about 42’ of 8 ply for a 28”, 44’ for a 30”, and about 47’ for a 32”. You will also need two cinch buckles, two 1” dee rings, and 50-100’ of 2 ply for detail work and weaving your dee rings in. You’ll also need a cinch frame of some kind, as well as some hand tools like scissors and a hemostat or special weaving needle.
For more information/resources, U-BRAID-IT sells a supply kit with directions to get started in cinch making, and we also offer an online class that is very comprehensive, details can be found here.
For more information on our cinch making classes, click here:
6) I bought a twist a long time ago but don't see it on your website anymore to double check colors... what colors are in the twist?
Be sure to check out our 'Cinch Cord Reference Colors' page for a breakdown of each twist that we've sold and the colors they contain. Feel free to reach out if you don't see the one you're looking for!
7) I just placed an order or I am thinking about placing an order, how fast can I expect it to ship?
If your order contains ALL in-stock (no pre-order) cord, it will be fulfilled within 2 business days. A tracking number will be emailed when it ships- sometimes they land in spam folders so be sure to check there!
If your order includes pre-order or bulk cord, the estimated turnaround time is 6-8 weeks from when the mill order is placed; your order will be fulfilled within 3-4 business days of us receiving the shipment!
If you ordered a mix of pre-order and in-stock cord, please send us an email to let us know you’d like to split shipping, otherwise we will assume you’d like it to ship all at once. If you’d like shipping to be split, we will send an additional invoice for payment on shipping the other part of your order when it is ready to ship.
*Pictures below for reference on what a listing will look like for In-Stock vs. Pre-Order cord*
8) What does it mean when a listing says "Limited Edition" on it?